LogoTicket
Live Dispatch System · Feb 2026

Every request.
One queue.
Zero dropped threads.

Ticket routes maintenance requests, tenant complaints, and compliance flags from 200-unit portfolios into a single accountable queue — so nothing disappears into an email thread again.

URGENT
TKT-0847
ACTIVE

Unit 4B

Meridian Lofts — 847 Industrial Ave

Water heater failure

CATEGORY

PLUMBING

ASSIGNED

Marcus R.

RESPONSE

11 min

Submitted 06:03 AM today
Ops team notified
See Your Queue in ActionTalk to Our Property Ops Team →
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Maintenance Routing·SLA Compliance·Tenant Comms·Contractor Dispatch·Compliance Flags·Portfolio Oversight·Response Tracking·Audit Trail·Maintenance Routing·SLA Compliance·Tenant Comms·Contractor Dispatch·Compliance Flags·Portfolio Oversight·Response Tracking·Audit Trail·
01 / The Problem

Your portfolio runs on
scattered noise.

Right now, a unit 4B tenant is emailing a personal inbox. A contractor is calling a number that goes to voicemail. Your ops lead is searching through three Slack channels. None of them know the others exist.

tenant.4b@gmail.com

RE: RE: RE: Water heater STILL broken

6:02 AM
sarah.chen@meridianprops.com

FWD: Unit 4B complaint (3rd time this week)

6:18 AM
+1 (312) 555-0192

Missed call — Unit 12A HVAC

5:47 AM
#maintenance-requests

anyone handle the lobby door? been broken 3 days

6:31 AM
mgmt@commercialtenants.com

URGENT: 3rd floor HVAC — 5 tickets, 0 response

6:44 AM
Maintenance_Log_v7_FINAL_USE_THIS.xlsx

Row 847: Unit 9C leak — status: ???

Last edited 3 days ago
dispatch@plumbingco.com

Invoice #3847 — which property is this for?

7:01 AM
+1 (773) 555-0084

Missed call × 3 — Unit 7F elevator

7:15 AM

73%

of maintenance requests get lost in email before anyone acts

4.2x

more time spent chasing status than resolving the actual issue

$3,200

average cost per dropped compliance ticket in a 200-unit portfolio

02 / The System

One queue.
Complete accountability.

Every channel — email, phone, tenant portal, contractor call — routes here. Timestamped, prioritized, assigned. No duplicate tickets. No missing threads.

6 open · 2 urgent
TICKETISSUEPROPERTYASSIGNEDSLAELAPSED
TKT-0847

Water heater failure

URGENTUnit 4B
Meridian Lofts
Marcus R.
2h
11m
TKT-0848

HVAC not cooling — 5 affected offices

HIGH3rd Floor Suite C
Commerce Center
Diana M.
4h
38m
TKT-0849

Lobby door lock malfunction

HIGHUnit 12A
Meridian Lofts
James T.
4h
1h 2m
TKT-0850

Ceiling leak — bathroom

MEDIUMUnit 9C
Riverside Walk
Marcus R.
8h
2h 17m
TKT-0851

Elevator intermittent stop

URGENTUnit 7F
Meridian Lofts
Unassigned
2h
47m
TKT-0852

Gate sensor not reading fobs

MEDIUMParking Level B
Commerce Center
Diana M.
8h
3h 05m
Showing 6 of 23 open tickets · Meridian PortfolioAuto-refreshes every 30s ↺
03 / The Proof

Resolution times.
Not excuses.

Live SLA compliance across your entire portfolio. Every ticket tracked, every response timestamped, every contractor accountable.

0%

SLA Compliance

0m

Avg. Response Time

0

Tickets Resolved (30d)

0.8/5

Tenant Satisfaction

SLA Compliance by Category

Last 30 days
Plumbing94%
HVAC88%
Electrical97%
Security79%
Elevator91%

Recent Resolutions

Live

TKT-0831

Boiler pressure valve

1h 42m

RESOLVED

TKT-0839

Unit 3A key fob reset

22m

RESOLVED

TKT-0841

Parking gate sensor

4h 08m

RESOLVED

TKT-0844

Lobby intercom wiring

3h 15m

RESOLVED
See Your Queue in ActionTalk to Our Property Ops Team →
System Operational · 99.98% Uptime

Your portfolio.
Under control.

200 units or 2,000 — Ticket scales to every maintenance request, tenant complaint, and compliance deadline in your portfolio. No dropped threads. No missed SLAs. No excuses.

See Your Queue in ActionTalk to Our Property Ops Team →

340+

Property Management Firms

84,000+

Tickets Processed Monthly

SOC 2

Type II Certified